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TECHNICAL SERVICE SPECIALIST
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Customer services
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TECHNICAL SERVICE SPECIALIST |
Location: Watford, UK
We are looking for a Technical Service Specialist with a strong customer-oriented approach and solid technical troubleshooting skills, capable of supporting customers, partners and installers in the diagnosis and resolution of hardware, software, connectivity and configuration issues.
Working closely with customers and internal technical teams, you will be responsible for:
Providing first-level technical support via phone, email and remote support tools
Diagnosing and troubleshooting hardware, software, connectivity and system-related issues
Performing initial technical assessments and identifying appropriate corrective actions
Supporting remote system configuration, commissioning, testing and start-up activities
Verifying system parameters, connectivity and operating status
Managing technical support tickets from initial request through resolution or escalation
Maintaining accurate technical documentation, service records and knowledge-base content
Reporting recurring technical issues and product feedback, contributing to the continuous improvement of products and support processes
Requirements
Technical diploma or degree in Electronics, Electrical Engineering, Computer Science, Telecommunications, Automation or a related technical field
Previous experience in technical support, system support, field service or a similar technical role
Good understanding of hardware, software, connectivity and system troubleshooting
Familiarity with system configuration, remote testing and commissioning activities
Ability to manage multiple technical requests, priorities and escalation processes
Working knowledge of Microsoft Office Suite and CRM/ticketing systems
Completing the profile
Structured and methodical approach to problem solving
Strong attention to detail and accuracy
Customer-oriented mindset
Good communication skills
Ability to manage priorities effectively
Collaborative approach and willingness to work across different technical functions
Continuous improvement mindset
Working hours:
Full-time, with flexible working hours in line with operational and customer needs
Work location:
Watford, UK
The
salary range
for this role is £28,000–£35,000 gross per year, depending on experience, seniority and skills. A higher package may be considered for particularly strong profiles, subject to internal approval.
If you are passionate about technology, troubleshooting and customer support and want to work in an international environment where you can develop in-depth technical expertise, we look forward to hearing from you.
Apply now and join VDA Telkonet,
contributing to the delivery of reliable technology, high-quality technical support and long-term value for our customers.
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Business units
Customer services
Locations
United Kingdom/London